Team Lead

2 days ago

Maynooth, Co Kildare, Ireland beBeeOperational Full time €40,000 - €55,000
Job Title: Operations Team Lead

Job Overview:

  • The Operations Team Lead is responsible for overseeing a team of coordinators who deploy engineers in the field, ensuring logistics and parts availability, generating invoicing transactions, order acceptance, resource planning, operational and tendering support, and delivering a positive customer experience.

Key Responsibilities:

  1. Manage the daily operation of a team of coordinators, ensuring seamless workflow and high productivity levels.
  2. Drive strategic growth initiatives to maximize business backlog through both projects and services.
  3. Assume line management responsibility for allocating workloads to cover planned and unplanned absences, promoting efficient workload distribution.
  4. Restructure workloads as required to transition the organization from a business unit (BU) focus to a customer-centric setup.
  5. Drive the team to achieve results aligned with forecasted revenue/orders for each period, fostering a culture of goal-oriented performance.
  6. Perform quality control checks to ensure tasks are completed within agreed Service Level Agreements (SLA) timescales and accuracy of tasks measured.
  7. Review financial exception reports to identify areas requiring corrective action, ensuring prompt issue resolution.
  8. Develop and implement training programs to meet staff development and upskilling requirements, enhancing employee capabilities.
  9. Promote a safety-first culture within the team, aiming for zero incidents and fostering a risk-aware environment.

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