Customer Service Technician

2 days ago


Dublin, Dublin City, Ireland Executive Edge Full time

We are seeking a highly skilled Service Administrator / Co Ordinator to join our team at Executive Edge in Sandyford, Dublin 18. This full-time position comes with a competitive salary package including generous monthly bonuses and annual salary reviews.

Key Responsibilities:

The successful candidate will be responsible for managing service appointments, coordinating with technicians, and maintaining clear communication with customers. They will also be expected to provide cost estimates and prepare detailed repair orders and invoices.

Responsibilities Include:
  • Scheduling service appointments to optimize workshop capacity.
  • Communicating effectively with customers about the status of their vehicles.
  • Providing cost estimates and obtaining approval for repairs or additional work.
  • Maintaining accurate records of service history and customer interactions.
Requirements:
  • Relevant experience in the automotive industry is essential.
  • Excellent communication and problem-solving skills are required.
  • Strong organizational and multitasking abilities with attention to detail.
  • Proficiency with service management software and Microsoft Office Suite.


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