Online Content Safeguard

1 week ago

Dublin, Dublin City, Ireland beBeeDigital Full time €29,200 - €34,650
Digital Safety Specialist

This role plays a vital part in maintaining the quality and safety of online content.

Responsibilities include investigating reported issues, enforcing community standards, and providing insights to enhance user experiences.

  • Investigate and resolve reported issues, including account support requests and potentially abusive content.
  • Enforce community standards by monitoring and addressing reports of abuse.
  • Stay up-to-date on products and services.
  • Apply market knowledge to propose scalable solutions for community support.
  • Analyze data to identify trends and improve user experiences.
  • Escalate issues outside company policy to global teams when necessary.
  • Identify inefficiencies in workflows and recommend improvements.

Requirements:

  • Strong resilience to work in a fast-paced environment.
  • Excellent interpersonal, verbal, and written communication skills with high empathy.
  • Adaptability and a positive approach to challenges.
  • Decision-making, problem-solving, and teamwork abilities.
  • Effective time management and prioritization skills.
  • Consistent performance in meeting Key Performance Indicators (KPIs).

Language Requirements:

  • Fluency in one of the following languages: Albanian, German, Hebrew, Latvian, Romanian, Swahili, or Ukrainian (oral and written).
  • Advanced English proficiency (minimum B2 level).

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