Conference and Banqueting Operations Specialist

10 hours ago

Bray, Wicklow, Ireland beBeeBanqueting Full time €45,000 - €65,000
Conference & Banqueting Department Manager

In this role, you will be responsible for overseeing the day-to-day operations of the Conference and Banqueting Department.

Key responsibilities include:

  • Taking charge of all functions and providing feedback on any issues to senior management.
  • Setting up and breaking down function rooms for weddings and other events.
  • Communicating with the Wedding & Events Team to ensure seamless execution of events.
  • Providing exceptional customer service by showing guests around the hotel facilities and ensuring all areas are presentable.
  • Assisting the Sales, Events, and Wedding Teams in all aspects of banqueting.
  • Staying up-to-date with menus and pricing, seeking new business opportunities to optimize the use of function and meeting rooms.
  • Organizing and assisting with guest and staff promotional events when required.
  • Ensuring that all banqueting duties are carried out to the highest standards.
  • Following up promptly on any guest requests and ensuring guest satisfaction is achieved.
  • Remaining aware of relevant competitor information and market changes to suggest and support changes to our services and rates as appropriate.
  • Liaising with other departments to ensure all guest requests are attended to efficiently.
  • Remaining informed about menu updates, hotel promotions, or special activities taking place in the hotel or area.
  • Logging and maintaining all checklists and information related to maintenance standards and checklists relevant to your department.
  • Promoting good team relations in the department, ensuring fairness and consistency in all dealings with team members.
  • Being responsible for the upkeep and organization of the wedding storage area.
  • Training the team to a desired level.
Requirements
  • Experience in wedding and event management.
  • Excellent Customer Service and Communication Skills.
  • Experience in F&B staff training, knowledge, and skills, customer service, and service etiquette.
  • Experience with report writing, emailing, training plans, and administration.
  • Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and customer service.
  • Attention to detail and a strong desire to exceed all guests' expectations is essential.
  • Highly organized with the ability to prioritize tasks.
  • Excellent communication skills both oral and written.
  • Excellent personal presentation.

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