Supervisor - Store Operations

About the Role

• We are seeking a skilled and motivated team leader to oversee the efficient operation of our store.
• This individual will be responsible for ensuring the highest levels of customer service, sales, and profit by leading by example and inspiring their team through passion and belief in our brand.
• The Supervisor plays a key role in achieving these standards and will work closely with the management team to manage all personnel, product & merchandising functions, business processes and results for the store.
• Key responsibilities include:

1. Store Operations: Ensure the efficient running of the shop floor, achieving high levels of customer service, sales, and profit.
2. Team Management: Support the management team, managing all personnel, product & merchandising functions, business processes, and results for the store.
3. Communication: Clearly communicate marketing and sales promotions to staff.
4. Sales Performance: Drive shop floor sales, exceeding store targets through motivating the team to achieve goals while offering an exemplary store journey.
5. Culture: Foster a positive store experience by treating all customers and colleagues fairly and consistently.
6. Training: Support the team in delivering the business strategy, ensuring everyone has received consistent training on product knowledge and store maintenance.
7. Achievements: Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour, and units per transaction.
8. Additional Duties: Perform manager-on-duty functions, manage store opening/closing functions, and the sales floor.
9. Candidate Requirements: Focus staff on quality relationships with internal and external customers, building a repeat customer base by providing unparalleled spirited service.
10. Work Environment: Work with the management team to build a talent pool for key positions, including possible successors.

About You

• You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to build relationships with ease.
• You'll be a team player who recognises and celebrates the contributions and achievements of others.
• You'll be confident in giving feedback that promotes positive behavioural change.
• You'll work well with change, being able to quickly adapt and work with pace.
• You'll be energetic and authentic, showing a clear presence on the shop floor.
• You'll approach all issues with a 'can do' attitude and act with initiative to find in-store solutions.

About What We Offer

We understand that the success of our organisation is directly related to our hardworking and dedicated associates. That's why we're committed to providing a competitive and comprehensive benefits programme that offers protection, peace of mind, and flexibility designed to support our associates – both at home and at work.

We're proud to foster an inclusive and diverse community of associates with a strong sense of belonging. We believe we're bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.

We're driven by our values and enabled by our scale and global reach. We're creating a workplace environment where every individual is valued and every voice is heard.

Join us and discover a career that's as unique as you are.

We offer a range of benefits and incentives designed to support your wellbeing and career development.

From competitive salaries and bonuses to comprehensive health insurance and pension plans, we've got you covered.

We're also committed to ongoing learning and development, with opportunities to advance your skills and qualifications.

And, of course, there's the chance to be part of a dynamic and supportive team, working together to achieve great things.

Working for Us

We're passionate about creating a workplace culture that's inclusive, diverse, and supportive.

We believe in empowering our associates to make a real difference in their careers and communities.

So, if you're looking for a challenge that will help you grow and develop, look no further.

Join our team and discover a career that's as rewarding as it is challenging.

About PVH

We're a global leader in the fashion industry, with a portfolio of iconic brands that are loved by millions around the world.

From Calvin Klein to Tommy Hilfiger, our brands are known for their style, sophistication, and commitment to quality.

At PVH, we're driven by a passion for innovation and creativity, always pushing the boundaries of what's possible in fashion.

But it's not just about the clothes – it's about the people who wear them, and the impact we can have on their lives.

That's why we're committed to sustainability, diversity, and inclusion, always striving to be better and do better.

Join us and be part of a team that's shaping the future of fashion.