Renewals Strategist

1 week ago


Dublin, Dublin City, Ireland Asana Full time

As a key member of our Renewals team at Asana, you will play a pivotal role in developing and executing a renewals strategy that balances high-volume scale with top-down positioning. This involves working closely with customers and internal stakeholders, such as Account Executives, Customer Success Managers, and Finance, to ensure Asana customers achieve continued success from their investment.

Your primary focus will be on managing client renewals to maximize retention, identify expansion opportunities, and drive high customer satisfaction. You will work in our Dublin office with an office-centric hybrid schedule, alternating between in-office days and remote workdays.

  • Protect revenue by securing renewal contracts in advance of expiration
  • Understand customer needs and demonstrate account management capabilities to bring renewal to closure
  • Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure timely commitments
  • Manage quote-to-close processes for all renewals within an assigned territory
  • Effectively defend against competitive pressures
  • Maintain and report an accurate rolling 90-day forecast of renewals
  • Communicate and partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests

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