Healthcare Quality Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeQuality Full time €50,000 - €60,000
Job Overview

A Quality Assurance Officer plays a vital role in ensuring healthcare services meet the highest standards of quality and safety.

  • This position involves conducting regular home visits and phone calls with customers to assess their experience and satisfaction levels.
Responsibilities
  1. Quality Assurance Activities: Conduct regular audits and inspections of Branches to ensure compliance with quality standards.
  2. Data Analysis and Reporting: Analyse data related to quality metrics and outcomes and prepare detailed reports for senior management.
  3. Risk Management: Identify and assess potential risks to customer safety and develop strategies to mitigate these risks.
  4. Continuous Improvement: Promote a culture of continuous improvement by implementing best practices and innovative solutions to enhance healthcare quality for customers and employees.
Required Skills and Qualifications
  • QQI Level 5 or Equivalent: Proven ability to understand and complete care plans and risk assessments to a high standard.
  • Microsoft Office Suite & PC Skills: Proficiency in PC skills and Microsoft Office Suite.
  • Extensive Knowledge of Home Care: Extensive knowledge of home care and the roles and responsibilities of a Care Assistant.
  • Conflict Resolution: Ability to manage conflict and work to seek conflict resolution.
  • Friendly and Personable Demeanour: Friendly and personable demeanour, with excellent communication and interpersonal skills.
Benefits
  • Mileage Paid at €0.44 per km: Mileage paid at €0.44 per km or use of a company vehicle.
  • Refer-a-Friend Program: Refer-a-Friend Program – €150.00 per referral.
  • Career Progression Plan: Career Progression Plan, guidance and support.
  • Ongoing Training and Professional Development: Ongoing training and professional development opportunities including QQI Level courses & CPR Training.
  • Supportive Work Environment: Supportive work environment with a focus on employee well-being.
Work Environment

Hours May Vary: Hours may vary, with additional hours required outside of the standard.

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