Customer Success Advocate

1 week ago


Galway City, Ireland Smartbear Full time
Responsibilities
This role requires a strong understanding of software development and sales cycles. Key responsibilities include:
1. Driving billings and ARR within a defined territory
2. Discovering and qualifying new opportunities, as well as up-selling opportunities within existing customer bases
3. Representing SmartBear to customers in all sales-related matters, including communicating the value of our software portfolio and supporting their achievement of business goals
4. Maintaining accurate sales pipeline data and activity reports, providing management with accurate sales forecasts

Qualifications
To succeed in this role, you'll need to possess strong analytical and presentation skills using common sales and business tools. Excellent oral and written communication skills are also essential, as is the ability to work collaboratively with cross-functional teams, including Sales Engineers, Marketing, Channel, and Product Owners.

A proven track record of selling high-value and transactional deals is required, along with a hunter mentality and entrepreneurial spirit.

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