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Customer Experience Professional
2 weeks ago
We are seeking an experienced Retail Service Representative to join our team at Lagardère Travel Retail. In this dynamic role, you will be responsible for providing exceptional customer service and creating a warm atmosphere for travelers passing through our airport locations. As a key ambassador of our brand, you will play a crucial part in shaping the retail experience for our customers and contributing to the overall success of our business.
About the Role:
As a Retail Service Representative, you will be the first point of contact for many of our customers. Your primary responsibility will be to create a welcoming environment and provide world-class service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests. You will work closely with the kitchen staff and management to deliver high-quality service and contribute to the overall success of the restaurant.
Your Key Responsibilities:
* Greet and welcome customers in a friendly and professional manner.
* Take food and beverage orders accurately and promptly.
* Provide menu recommendations and answer questions about food and drinks.
* Serve food and beverages to customers, ensuring timely delivery.
* Monitor tables and attend to guests' needs throughout their dining experience.
* Handle customer complaints or concerns with professionalism and resolve issues as needed.
* Process payments and manage cash transactions accurately.
* Maintain cleanliness and organization of the dining area and workstations.
Our Company Culture:
We pride ourselves on being a company that values diversity, inclusivity, and respect. We believe that every individual has the potential to make a difference and contribute to the success of our business. If you share our passion for delivering exceptional customer service and creating a welcoming environment, we encourage you to apply for this exciting opportunity.
Benefits:
* Competitive salary and benefits package
* Opportunities for career development and growth
* Collaborative and supportive work environment
* Discounts on products and services offered in our stores
