Estate Operations Manager
6 days ago
This is a dynamic opportunity to lead the operational and business management of an estate, overseeing the day-to-day running of residential blocks and common areas. Reporting directly to the Property Manager, you will be responsible for managing site operations, team performance, and resident relations.
Responsibilities- Oversee and manage the overall operational performance of the estate, ensuring seamless day-to-day operations.
- Lead and develop the onsite team through training, mentoring, and performance reviews to ensure high standards are consistently met.
- Liaise with residents to establish strong relationships, ensure their needs are met, and resolve any issues promptly.
- Manage resident communications, including newsletters, signage, and online portals, to keep them informed and engaged.
- Coordinate and manage resident bookings for amenity areas, ensuring maximum utilization and satisfaction.
- Supervise and coordinate third-party contractors on-site, verifying qualifications, inspecting work, and ensuring all health and safety protocols are followed.
- Conduct regular meetings with key contractors to monitor performance, review service agreements, and drive continuous improvement.
- Implement and oversee planned preventive maintenance for M&E systems, lifts, HVAC, water systems, and Building Management Systems (BMS).
- Manage car park systems, access control, CCTV, lighting, and EV charging infrastructure, ensuring optimal performance and reliability.
- Ensure all equipment maintenance is up-to-date, and estate maintenance schedules are implemented effectively.
- Conduct regular inspections of common areas, identifying areas for improvement, and arranging remedial works to maintain exceptional standards.
- Coordinate and implement estate events, operations, budgeting, policies, and marketing support to enhance the resident experience.
- Work closely with the Property Manager to deliver sustainability initiatives, achieve accreditation targets, and promote energy conservation, biodiversity, and zero-waste-to-landfill programs.
- Keep stakeholders informed of estate operations, liaising with local authorities, statutory bodies, and other stakeholders as required.
- Respond promptly to emergencies, maintaining, testing, and reviewing associated procedures to ensure prompt resolution.
- Ensure compliance with relevant health and safety, fire safety, and GDPR requirements.
- Manage purchase orders, invoices, and assist in preparing the annual Service Charge Budget.
- Handle insurance claims, report incidents, and respond to requests as needed.
- Manage operation manuals, updated schematics, and client improvement programs to ensure best practices are followed.
- Maintain knowledge of local amenities and luxury service providers to enhance the resident experience.
The ideal candidate will possess a third-level qualification in property estate management or have a strong background in hospitality or retail management, coupled with excellent technical awareness of building systems, sustainability practices, and luxury residential service standards.
Leadership and Team Management- Demonstrate proven leadership skills, motivating, training, and managing a diverse onsite team to ensure service excellence.
- Possess excellent interpersonal and communication skills, ensuring professionalism with residents, board members, and contractors.
This role offers a challenging and rewarding opportunity to make a tangible impact on the estate's operations and resident experience.
Job Type and LocationThis is a full-time position, working Monday to Friday, 40 hours per week.
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