Business Operations Specialist

4 days ago


Dublin, Dublin City, Ireland Stripe Full time
Job Description

We are seeking a highly skilled Business Operations Specialist to join our team. As a key member of our Enterprise Support Team, you will play a crucial role in ensuring that our customers receive exceptional support and service.

About the Job
  • You will be responsible for troubleshooting complex user issues, communicating with high-value customers, and providing best-in-class support experiences via email.
  • Casework involves resolving user issues, managing business critical escalations, and improving service delivery for large users.
  • As a part of this role, you will also work on developing relationships with users, analyzing and optimizing support documentation and processes, and identifying opportunities to improve support and overall experience with Stripe.
Responsibilities

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You should have prior experience with or exposure to SQL, Tableau, Hubble, and APIs, and be able to demonstrate technical aptitude in data analysis and troubleshooting user issues.

  • Becoming an expert in all Stripe products and understanding our processes and workflows is essential for resolving user issues.
  • Developing strategic thinking, high attention to detail, and cross-functional coordination skills will enable you to effectively manage relationships with senior stakeholders and drive process improvements.
Requirements

To be considered for this role, you should possess a strong educational background, preferably in a relevant field, and have prior experience in account management, customer experience, program management, or project management.

  • Ambitious individuals who embody an empathetic, user-first mindset, embody Stripe's operating principles, and have a passion for delivering exceptional customer experiences are encouraged to apply.
  • The ideal candidate will be comfortable learning new functions and features of technical products and have experience leveraging root-cause analyses to make data-driven decisions.
Benefits

Stripe offers a comprehensive benefits package, including equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends. We are committed to supporting our employees' career growth and development, offering training programs and opportunities for advancement within the company.



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