Remote Systems Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeExpert Full time

We're seeking a seasoned Systems Administrator to join our team, providing remote support for critical Enterprise Imaging and Workflow systems.

Job Description

As a key member of our global team, you'll be responsible for troubleshooting, resolving and documenting customer requests in a timely manner. Your expertise will help ensure seamless system performance and user satisfaction.

Key Responsibilities
  1. Provide first-tier support for customers across EMEA, resolving complex issues with Enterprise Imaging Solutions.
  2. Troubleshoot and document customer requests through multiple support channels.
  3. Prioritize cases, escalating critical issues to senior team members for immediate attention.
  4. Collaborate with colleagues to drive resolution of issues within agreed service level agreements.
  5. Perform scheduled maintenance and administration tasks to maintain system uptime.
  6. Create an exceptional customer experience by delivering prompt, courteous and empathetic support.
Requirements

To succeed in this role, you'll need:

  • Bachelor's degree in Computer Science or related field, or equivalent technical experience.
  • Proven track record in software technical support environments.
  • Experience working with Windows desktop and server operating systems.
  • Familiarity with TCP/IP and network connectivity troubleshooting.
Preferred Qualifications

A plus if you have:

  • Experience with databases, DICOM, HL7 and clinical workflows.
  • Background in PACS or Hospital IT departments.
We Offer

Join our dynamic team and enjoy the benefits of a global organization, including opportunities for growth and development, comprehensive benefits and a collaborative work environment.



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