Remote Systems Support Specialist
2 weeks ago
We're seeking a seasoned Systems Administrator to join our team, providing remote support for critical Enterprise Imaging and Workflow systems.
Job DescriptionAs a key member of our global team, you'll be responsible for troubleshooting, resolving and documenting customer requests in a timely manner. Your expertise will help ensure seamless system performance and user satisfaction.
Key Responsibilities- Provide first-tier support for customers across EMEA, resolving complex issues with Enterprise Imaging Solutions.
- Troubleshoot and document customer requests through multiple support channels.
- Prioritize cases, escalating critical issues to senior team members for immediate attention.
- Collaborate with colleagues to drive resolution of issues within agreed service level agreements.
- Perform scheduled maintenance and administration tasks to maintain system uptime.
- Create an exceptional customer experience by delivering prompt, courteous and empathetic support.
To succeed in this role, you'll need:
- Bachelor's degree in Computer Science or related field, or equivalent technical experience.
- Proven track record in software technical support environments.
- Experience working with Windows desktop and server operating systems.
- Familiarity with TCP/IP and network connectivity troubleshooting.
A plus if you have:
- Experience with databases, DICOM, HL7 and clinical workflows.
- Background in PACS or Hospital IT departments.
Join our dynamic team and enjoy the benefits of a global organization, including opportunities for growth and development, comprehensive benefits and a collaborative work environment.
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