Service Delivery Representative
4 days ago
Do you enjoy working in a dynamic environment where every day brings new challenges and opportunities?
We're seeking a highly motivated Service Delivery Representative to join our team at viagogo. As a key member of our customer support team, you'll play a vital role in ensuring our valued customers receive exceptional service and attention to detail.
The ideal candidate will be a proactive problem-solver with excellent communication skills, a positive attitude, and a passion for delivering high-quality results. You'll work closely with cross-functional teams to improve processes and optimize the customer experience.
Key Responsibilities:
- Provide Exceptional Customer Service: Provide exceptional customer service and resolve inquiries efficiently.
- Collaborate with Teams: Collaborate with cross-functional teams to improve processes and optimize the customer experience.
- Meet Performance Targets: Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
Benefits:
- Competitive starting salary
- Health package
- Continuous training & support
- Career progression
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