MetroLink IT System Support Specialist

5 days ago


Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time
Job Overview
MetroLink is a transformative public transport infrastructure project, providing high-capacity and high-frequency metro railway services. As an IT Helpdesk Technician, you will play a crucial role in ensuring the smooth operation of our IT systems, supporting users with their technical queries and issues.

Key Responsibilities
- Provide frontline helpdesk support to MetroLink IT network users
- Troubleshoot and resolve technical issues related to hardware, software, and networks
- Install and configure computer hardware, operating systems, and applications
- Monitor computer systems, backups, and networks
- Collaborate with the IT Network manager and team to install and roll out new software applications
- Maintain the IT Asset List and update the asset database

Requirements
- Minimum 2 years' experience in a busy IT Team environment
- Experience working with Windows 10/11, Active Directory, Azure Active Directory, and Microsoft Office 365
- Proven analytical and problem-solving skills, excellent verbal and written communication skills, and strong interpersonal skills
- Intermediate to advanced level MS Office experience, particularly Word and Excel
- Highly organized, with strong attention to detail and excellent numerical skills

About Transport Infrastructure Ireland
Transport Infrastructure Ireland (TII) is responsible for developing and managing Ireland's transportation infrastructure. We are committed to providing safe, efficient, and sustainable transportation systems that meet the needs of our citizens and visitors.

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