Night Receptionist Manager

4 days ago


Dublin, Dublin City, Ireland The Address Connolly Full time
Job Description

The Night Receptionist Manager is responsible for supervising the front desk team during night shifts and ensuring that guests receive exceptional customer service. The successful candidate will have previous experience in a supervisory role and excellent leadership skills.

Main Responsibilities:
  • To supervise and lead the front desk team during night shifts.
  • To ensure that all guest interactions are handled in a prompt and professional manner.
  • To maintain accurate records of guest interactions, including comments and feedback.
  • To work closely with the night audit team to ensure that all financial transactions are processed accurately and efficiently.
  • To perform security checks on the hotel premises and report any incidents or concerns to management.
  • To maintain a clean and organized front desk area, including handling cash and credit card transactions.

Requirements:
  • A minimum of 2 years' experience in a supervisory role in a reception or administrative position.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a team environment.
  • Computer literacy, preferably with HotSoft or other similar hotel systems.
  • Availability to work flexible hours, including nights and weekends.

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