
Senior Quality Assurance Professional
5 days ago
We are seeking a Quality Manager to lead quality assurance initiatives across our footwear and accessories departments. This role is pivotal in ensuring our products meet the highest standards of quality, safety, and compliance across global markets.
Main Responsibilities- Build strong partnerships with internal and external stakeholders to embed quality assurance throughout the product lifecycle from design and development to production and post-market evaluation.
- Lead the implementation of quality control systems and processes that ensure consistency, compliance, and excellence across global markets.
- Collaborate with suppliers and manufacturers to resolve quality issues, drive efficiencies, and influence long-term improvements.
- Support the Head of Quality in strategic planning, reporting, and departmental leadership.
- Identify and resolve quality issues within the supply base and work with your team in close partnership with the Buying Leadership teams to agree solutions.
- Influence quality in supplier meetings and communicate Primark quality standard initiatives and processes to the supply base.
- Partner with Sourcing & Ethical teams to understand supplier performance and opportunities.
- Lead change within the supply base to deliver process efficiencies that drive cost savings, efficiency and long-term growth.
- Manage and lead a team of Product Technologists and Assistant & Trainee Product Technologists based in Dublin Headquarters.
- Coordinate communication among team members ensuring efficient workflows and clear expectations.
- Act as a coach and mentor for the team, enabling them to take ownership of their careers and supporting them to drive their own development.
- Prioritise competing matters utilising a team approach whilst maintaining high and consistent standards.
- Build trust and credibility across Primark and develop strong internal networks and partnerships.
- Facilitate learning, ideas and information sharing across teams.
- Be an effective business partner, challenging and encouraging stakeholders as needed to uphold quality standards.
- Engage with senior stakeholders internally and externally to provide updates on key QA initiatives and influence strategic direction.
- Promote and represent Quality across BMD teams and the wider business through timely, robust communication.
- A minimum of 12-15 years of experience in a senior Quality role within Footwear and Accessories.
- Demonstrated experience leading and developing high-performing teams, with a strong focus on coaching, capability building, and fostering a culture of accountability.
- Deep understanding of product development, manufacturing processes, and global compliance standards specific to footwear and accessories.
- Proven ability to lead and inspire cross-functional teams, with a strong track record of influencing stakeholders at all levels.
- Strong customer presence, with excellent written and verbal communication, presentation, and interpersonal skills.
We promote equal employment opportunity and strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.
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