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Medical Device Support Associate

3 weeks ago

Galway, Galway, Ireland TN Ireland Full time

Job Overview:

The Technical Support Associate plays a critical role in ensuring excellent customer experience with challenging technical complaints. This position requires strong analytical skills, effective communication, and problem-solving abilities.

About the Position:
  • This is a full-time contract position based in Galway, Ireland.
  • The successful candidate will work closely with the ARDx Technical Support team to resolve customer complaints.

About TN Ireland:

TN Ireland is committed to delivering high-quality products and services to our clients. As a Technical Support Associate, you will be an integral part of our team, responsible for providing exceptional customer service and support.

Key Responsibilities:
  • Receive and respond to customer inquiries and complaints in a professional and friendly manner.
  • Review and prioritize customer communications to ensure timely resolution.
  • Provide guidance on product usage and troubleshoot customer complaints.
  • Document customer interactions and maintain accurate records.
  • Collaborate with the ARDx Technical Support team to resolve complex issues.
Requirements:
  • Minimum Qualifications: 3rd Level Certificate, Diploma, or Degree in a relevant discipline.
  • Minimum 1-year of experience working in a medical/clinical environment or in a customer-facing support role in an associated industry.
  • Fluency in English and French.