Customer Experience Advocate

1 week ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €42,700 - €56,000

Unlock your potential as a Technical Support Engineer and make a meaningful impact in our customers' lives. You'll be part of a dynamic team driving digital adoption, working closely with clients to deliver exceptional support and meet rigorous Service Level Agreements (SLAs).

Key Responsibilities:
  • Provide timely and effective solutions to customers via email, live chat, and screen shares.
  • Serve as a trusted advisor, promoting product knowledge and self-sufficiency among customers.
  • Develop comprehensive understanding of our products and their features.
  • Collaborate with customers to understand and fulfill their goals with our solutions.
  • Apply and share best practices for optimal use of our products.
  • Innovate and propose ideas to enhance the overall customer experience.
Requirements:
  • At least 1.5 years of experience in software support or customer service.
  • Fluent communication skills in English (verbal and written).
  • Strong problem-solving abilities with a customer-centric approach.
  • Proficient knowledge of HTML, jQuery, CSS.
  • Experience in various communication formats.
  • Ability to quickly grasp and articulate new technologies.
  • Independent and teamwork capabilities.
  • Poise and articulation in challenging customer interactions.
What We Offer:
  • A competitive total rewards package, including bonus and benefits.
  • A collaborative and innovative work environment.
  • Opportunities for growth and professional development.

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