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Service Delivery Leader
3 weeks ago
We are seeking a highly skilled and experienced Service Delivery Leader to join our team. The successful candidate will be responsible for leading the delivery of high-quality services to our participants and customers, ensuring that our production facilities, commercial operations, and customer service teams operate efficiently and effectively.
The ideal candidate will have strong leadership and team management skills, with the ability to manage direct reports, delegate tasks, and organise work projects in advance. They will also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Develop and implement service delivery plans to achieve organisational goals.
- Lead and motivate teams to deliver high-quality services, ensuring exceptional customer satisfaction.
- Monitor and report on service performance, identifying areas for improvement and implementing solutions.
PACE Training & Social Enterprise is a social enterprise that provides training and work experience opportunities for people who have experienced the Irish prison and/or probation system. Our programs focus on supporting individuals in their transition from prison to community-based living and safe reintegration into society.
