Hotel Operations Supervisor
3 days ago
Job Title: Reservations Supervisor
Description:
The Reservations Supervisor plays a crucial role in ensuring the smooth operation of the reservations office. This individual is responsible for managing all aspects of the reservation process, from booking confirmation to yield management.
About You:To excel in this role, you should possess excellent organizational skills, attention to detail, and strong communication abilities. Additionally, you should have experience working in a similar capacity and be proficient in Excel and Opera software.
Main Responsibilities:- Booking Confirmation
- Confirm all bookings with clients and update records accordingly.
- Yield Management
- Operate the yield management system to achieve the highest possible room rates based on hotel occupancy.
- Sales and Marketing
- Act as a salesperson for the hotel by promoting amenities and services to guests.
- Team Support
- Maintain accurate records of reservations, including check-in/check-out information.
- Provide exceptional customer service by addressing guest queries and concerns.
- Education and Experience
- Degree in Hospitality or related field (not required).
- At least 2 years of experience in a similar role.
- Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
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