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Technical Services Analyst
2 weeks ago
The Systems and Application Support Analyst will be responsible for working closely with internal users and engineering teams to reproduce, resolve or escalate software and technical issues. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities- Application Troubleshooting: Investigate and analyze application issues reported by end-users, providing timely and effective resolution to minimize downtime and ensure continuous system functionality.
- Technical Support: Serve as the primary point of contact for internal and external users, offering technical assistance and guidance on application-related queries, configurations, and troubleshooting procedures.
- Documentation: Create and maintain comprehensive documentation for application support processes, known issues, and resolutions to facilitate efficient problem-solving and knowledge sharing within the team.
- Bachelor's Degree: Bachelor's degree in computer science, Information Technology, or related field.
- Proven Experience: Proven experience in application support, troubleshooting, and technical assistance.
- Strong Knowledge: Strong knowledge of ITIL or other IT service management frameworks.
