Social Media Content Moderator

2 weeks ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time
Job Summary

Cpl Healthcare is seeking a highly motivated Social Media Content Moderator to join our team. As a key member of the content review process, you will be responsible for enforcing client terms of use, monitoring reports of abuse, and gathering data to improve the overall user experience.

Duties and Responsibilities:
  • Enforce client terms of use by monitoring reports of abuse on the site
  • Investigate and resolve reported issues via ticketing system
  • Gather, analyse, and utilise relevant data to develop ways to improve the user experience
  • Use market specific knowledge to find scalable solutions to improve support for users
  • Become knowledgeable about client's products and community standards


Requirements:
  • Fluent in English (C1-C2) in oral and written communication
  • Advanced level of language skills with in-depth understanding of culture and social trends in the region
  • Strong interpersonal skills, verbal, and written communication skills
  • Ability to operate in a pressured and fast-paced environment
  • High adaptability and positive approach to challenges


Perks:
  • Competitive salary
  • Free meal on-site
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave


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