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IT-Prozessoptimierer

2 weeks ago

Dublin, Dublin City, Ireland HanseVision GmbH Full time

Das perfekte Gleichgewicht zwischen Arbeit und Privatleben

Sicherstellen Sie die Qualität

Als erfahrener IT-Service-Fachmann stellen Sie sicher, dass alle Anforderungen von unseren Kunden erfüllt werden. Regelmäßige Koordination mit dem Technikteam und engagiertes Mitwirken bei der Gestaltung und Verbesserung neuer bzw. bestehender Dienstleistungen gehören dazu.

  1. Mitwirken Sie bei der Gestaltung und Verbesserung neuer bzw. bestehender Dienstleistungen und Prozesse.
  2. Koordinieren Sie regelmäßig mit den Kunden und dem Technikteam, um sicherzustellen, dass alle Anforderungen erfüllt werden.
  3. Erfassen Sie Berichte über SLAs und KPIs und präsentieren Sie diese effektiv.
Voraussetzungen
  • Aufbaukraft im Bereich IT Service Management oder IT Projektmanagement/Customer Relationship Management.
  • Langjährige Erfahrung in der IT-Branche und Interesse an einer Weiterentwicklung ins Servicemanagement.
  • Breit gefächertes Know-how im Bereich IT sowie gutes Verständnis von Geschäftsprozessen.
  • Zertifizierungen in den Bereichen ITIL und PRINCE2 Foundation oder vergleichbare Zertifizierungen im IT Service- und Projektmanagement wünschenswert.
  • Sehr gute Deutsch- und gute Englischkenntnisse.
Ihre Vorteile
  • Flexibilität: Flexible Arbeitszeiten und Home Office Möglichkeit bieten wir Ihnen.
  • Mit unserem Personalrat finden Sie schnell Ihre Lösung
  • Genießen Sie Ihren modernen Arbeitsplatz mit persönlichem Laptop