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Front Desk Supervisor

2 weeks ago

Ennis, Clare, Ireland Richard Lynch Consulting Limited Full time
Main Responsibilities
  1. Operational Management: Oversee and manage the daily operations of the Front Office department, ensuring seamless coordination with other departments.
  2. Team Leadership: Foster a culture of exceptional guest service by providing guidance, training, and leadership to front-line staff, adhering to established standards and procedures.
  3. Collaboration: Work closely with other department heads and the Reservations team to ensure effective communication and coordination, particularly with Housekeeping, Maintenance, and Food & Beverage departments.
  4. Talent Development: Lead recruitment, training, and performance evaluation efforts for Front Office and Porterage team members, creating a welcoming work environment.
  5. Process Optimization: Implement and maintain effective systems and procedures for front desk operations, including check-in/check-out processes, guest registration, room assignments, and billing procedures.
  6. Guest Engagement: Actively engage with guests to address any concerns or special requests, striving to exceed their expectations and cultivate loyalty.