Front office manager

3 days ago

Ennis, Clare, Ireland TN Ireland Full time

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A fantastic opportunity has arisen for an experienced, dedicated & ambitious Front Office Manager to join the talented & expanding team at our Temple Gate Hotel located in Ennis town, Co. Clare and oversee the daily operations of a busy front office department at senior level.

As a dynamic and customer-focused Front Office Manager, you will be at the heart of our residents' stay, ensuring their comfort, satisfaction, and well-being while leading and supporting a great team to ensure our guests receive a warm and exceptional experience from check-in right through to check-out.

The ideal candidate will ensure the smooth and efficient running of the front office and have a strong focus on business efficiency and performance. As the 'face' of the hotel, you will inspire your team to deliver excellent customer service and be passionate about the guest experience from start to finish.

If you are a friendly, approachable individual who thrives in customer-facing roles and loves making a meaningful impact, this is the perfect opportunity for you to join a dedicated and professional team.

DUTIES & RESPONSIBILITIES:CUSTOMER SERVICE
  1. To provide the highest standard of service to all guests throughout the Front Office Department at all times.
  2. To actively promote good customer relations within the team.
  3. To deal with any customer queries/complaints in a courteous and professional manner and to ensure that such queries and complaints are followed up.
  4. To present a positive personal image to the customer at all times.
OPERATIONS
  1. To remain fully informed of the daily business of the hotel and act as point of contact/information for communicating such changes to other departments.
  2. To ensure that all reports are completed as requested, and that all postings and other transactions are completed as standard.
  3. To monitor and check that daily administrative duties associated with the Front Office Desk are completed accurately, efficiently, and effectively.
  4. To ensure that company standard accounting policies are adhered to, for credit facilities, guest accounts, hotel floats, cash handling, and key management.
  5. To be fully conversant with all product standards and service issues relating to the hotel as well as packages available to the customer.
  6. To assist in achieving budget occupancies, sales & revenue objectives.
  7. Maximise sales through up-selling, using incentives, special offers, and promotions.
  8. To manage all small group inquiries/reservations.
  9. To manage all Debtors, ensure invoiced correctly and payment received within an agreed timeframe.
  10. To ensure that clear and strong communication channels are maintained within the (i) reception team, (ii) Reservations (iii) Accounts and (iv) other departments within the hotel.
  11. To ensure that all duties on the early/late shift are completed as standard.
  12. To attend departmental meetings when required.
STAFFING, TRAINING & DEVELOPMENT
  1. To motivate reception staff and encourage teamwork within the reception team.
  2. To train and coach Front Office team members in the appropriate policies, procedures, etc.
  3. To ensure reception staff's appearance, uniforms, name badges, and personal hygiene is of the highest standard and the area in which they work is clean.
  4. To complete rosters in line with budgets and ensure that accounts are furnished with weekly time sheets.
OTHER DUTIES
  1. To have a good working knowledge of the competition.
  2. To ensure that safety and security procedures are maintained within own area of responsibility and to comply with all company procedures regarding - Fire/Health & Safety, Security, and Basic Food Hygiene.
  3. To be competent in the procedures to follow in the event of an evacuation and to ensure that all the reception team are also trained in such.
WHAT WE CAN OFFER YOU:
  1. Company funded educational programmes
  2. Opportunity for internal career growth, progression & promotion
  3. Advanced online training programs through our e-learning personal development platform
  4. Access to Employee Assistance & Wellbeing Program
  5. Excellent Employee Recognition Programme
  6. Employee Social Events
  7. Industry leading complimentary meals on duty
  8. Bike to work scheme

Temple Gate Hotel is an equal opportunities employer.

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