Guest Services Supervisor
4 days ago
We are seeking an experienced Front Office Manager to join our team at Career Vision Recruiters. The successful candidate will be responsible for managing all aspects of the department's operational function and ensuring guest satisfaction.
The Front Office Manager will maintain consistent standards of service and lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards.
Key Duties and Responsibilities:
- Ensure the guests experience is of the highest quality.
- Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards.
- Assist in efficiently and effectively controlling front office departmental operations.
- Contribute to the strategic running of the hotel.
Requirements:
- 2-3 years experience in a Front office leadership role.
- Excellent skills in people leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
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