Claims Service Team Manager

7 days ago


Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time
Health Claims Operations Team Lead

About the Role
This challenging and rewarding role offers an exciting opportunity to join our Health Claims Operations team and make a significant contribution to the success of Irish Life Group Services Limited. As a Health Claims Service Team Lead, you will be responsible for ensuring the smooth operation of the team, maintaining high-quality standards, and achieving service and quality standards. Your key objectives will include developing and implementing strategies to improve customer satisfaction, managing and co-ordinating day-to-day activities of the team, and conducting regular governance audits to ensure compliance with our Quality Assurance Strategy.

Main Responsibilities
- Develop and implement strategies to improve customer satisfaction and service delivery
- Manage and co-ordinate day-to-day activities of the team to meet service level agreements
- Conduct regular governance audits to ensure compliance with our Quality Assurance Strategy
- Identify and report any potential risks or areas of improvement to Senior Management
- Develop and implement effective training plans to ensure the team meets their objectives

Requirements
We are seeking a highly motivated and experienced professional with a strong background in health insurance and claims operations. The ideal candidate will possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and demonstrate strong leadership abilities. An APA qualification (or equivalent) and 5 years' experience in the insurance industry are required. We also require candidates to have a good understanding of governance principles and the ability to develop and implement effective training plans.

Benefits
We offer a comprehensive benefits package, including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension, and comprehensive Wellbeing initiatives.

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