Claims Service Team Manager
7 days ago
About the Role
This challenging and rewarding role offers an exciting opportunity to join our Health Claims Operations team and make a significant contribution to the success of Irish Life Group Services Limited. As a Health Claims Service Team Lead, you will be responsible for ensuring the smooth operation of the team, maintaining high-quality standards, and achieving service and quality standards. Your key objectives will include developing and implementing strategies to improve customer satisfaction, managing and co-ordinating day-to-day activities of the team, and conducting regular governance audits to ensure compliance with our Quality Assurance Strategy.
Main Responsibilities
- Develop and implement strategies to improve customer satisfaction and service delivery
- Manage and co-ordinate day-to-day activities of the team to meet service level agreements
- Conduct regular governance audits to ensure compliance with our Quality Assurance Strategy
- Identify and report any potential risks or areas of improvement to Senior Management
- Develop and implement effective training plans to ensure the team meets their objectives
Requirements
We are seeking a highly motivated and experienced professional with a strong background in health insurance and claims operations. The ideal candidate will possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and demonstrate strong leadership abilities. An APA qualification (or equivalent) and 5 years' experience in the insurance industry are required. We also require candidates to have a good understanding of governance principles and the ability to develop and implement effective training plans.
Benefits
We offer a comprehensive benefits package, including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension, and comprehensive Wellbeing initiatives.
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