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Customer Service Representative

1 week ago

Dublin, Dublin City, Ireland Getty Images Full time

About the Role:

The Customer Service Representative will be responsible for delivering exceptional customer experiences through inbound communication channels. This includes providing timely and accurate responses to customer inquiries, addressing sales-related queries, and resolving issues in a manner that enhances the overall customer relationship.

Key Responsibilities:

  • Receive and process inbound sales queries from clients via phone, email, and online chat.
  • Sell to customers and engage them in discovery activities to determine their needs, suggest relevant products and services, and gather relevant customer information.
  • Encourage and enable customers to self-serve.
  • Process, track, code, and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.
  • Provide creative solutions and strive to find more productive and efficient ways to process, track, and handle invoice processing.
  • Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
  • Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.
  • Handle customer requests for services related to password resets, download issues, technical questions, etc.
  • Create research Customer Relationship Management (CRM) tickets.

Requirements:

  • Strong interpersonal, organisational, and communication skills.
  • Relevant customer service experience.
  • Strong attention to detail.
  • Strong customer service skills and the ability to build and maintain relationships via telephone and email.
  • Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
  • Strong desire to learn.
  • Fluency in written and spoken French and English (C1 Level or above both written and verbal in both languages).
  • Ability to gather prospect and client information and to identify potential sales opportunities.
  • Ability to effectively manage time & complete multiple tasks in fast-paced environment.