Product Technical Escalation Expert

6 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
Product Technical Escalation Expert

We are looking for a highly skilled Product Technical Escalation Expert to join our team. This role involves providing advanced technical support to customers, troubleshooting complex issues, and developing expertise in semiconductor process control equipment.

Key Responsibilities
  1. Escalate complex technical issues to internal teams for resolution.
  2. Develop and maintain knowledge of semiconductor process control equipment and technologies.
  3. Collaborate with cross-functional teams to resolve customer issues.
  4. Document and report on technical findings and resolutions.
Requirements
  • Bachelor's degree in Electrical Engineering, Computer Science, or related field.
  • Minimum 2 years of experience in semiconductor process control or related field.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Fluency in English language.


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