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Hotel Operations Director
1 week ago
As the Rooms Division Manager, you will play a pivotal role in ensuring exceptional guest experiences while maximising revenue and operational efficiency within the Front Office and Reservations departments.
The successful candidate will be required to work 5/7 days per week. The Rooms Division Manager will report to the General Manager.
Main Duties:
- Oversee and manage the daily operations of the Front Office and Reservations departments, ensuring smooth and efficient functioning.
- Develop and implement strategies to optimise room revenue and occupancy rates through effective pricing and inventory management techniques.
- Foster a culture of exceptional guest service by providing leadership, guidance, and training to front-line staff.
Key Responsibilities:
- Collaborate with other department heads to ensure seamless coordination and communication.
- Monitor and analyse key performance indicators (KPIs), including occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores.
- Lead recruitment, training, and performance evaluation efforts for Front Office and Reservations team members.
