3/7/2025 A) Rooms Division Manager- Hotels

3 weeks ago

Carlow, Ireland Choice People Full time

Rooms Division Manager Choice People, on behalf of our client, is seeking a dynamic and experienced Rooms Division Manager to lead and manage all aspects of the Front Office and Reservations departments. You will be instrumental in ensuring exceptional guest experiences while maximizing revenue and operational efficiency. Key Responsibilities: Oversee daily operations of Front Office and Reservations departments. Develop strategies to optimize room revenue and occupancy rates, working closely with the Area Revenue Manager. Ensure accurate and efficient processing of reservations and data capture. Foster a culture of exceptional guest service by leading and training front-line staff. Collaborate with other departments for seamless operations. Monitor and analyse key performance indicators (KPIs) to ensure revenue growth. Lead recruitment, training, and performance evaluation for team members. Implement and maintain effective front desk operations procedures. Engage with guests to address concerns and exceed their expectations. Stay informed about industry trends and competitor activities. Prepare regular reports on departmental performance for senior management. Ideal Candidate: Minimum 2 years of experience in hotel operations, focusing on Front Office and Reservations. Exceptional attention to detail and organizational skills. Strong leadership abilities to motivate and mentor a diverse team. Excellent communication and interpersonal skills with a customer-centric mindset. Proficiency in property management systems (PMS) and reservation software. Solid understanding of revenue management principles. Ability to thrive in a fast-paced, high-pressure environment. Flexible and a team player. Application Requirements: 3 years' experience in reservations and/or front office in a 4* hotel. Experience managing a team. Comprehensive knowledge of using a Property Management System. Legal entitlement to work in Ireland. Advanced level of English, both written and verbal. Living within a commutable distance from the hotel. Availability to work variable shifts, including evenings and weekends. Ready to take the next step in your career? Apply now and join our award-winning team Skills: Rooms Division Manager Reservations Manager Front Office Manager Benefits: car parking Bonus

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