Receptionist

A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as a Receptionist.

About Mount Wolseley

Mount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.

Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.

Responsibilities

• Ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements

Responsibilities will include but are not limited to the following:

• 1.      Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Ensure outstanding customer care at all times and maintain a friendly, cheerful and courteous demeanour at all times.

• 2.      Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

• 3.      Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

• 4.      Supervise daily shift process ensuring all team members adhere to standard operating procedures.

• 5.      Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

• 6.      Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• 7.      Allocate rooms to expected arrivals after checking the guests' preferences and special requests.

• 8.      Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

• 9.      Performs other duties as assigned, requested or deemed necessary by management.

• 10.  Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or Manager on Duty.

• 11.  Participate in hotel meetings and training as requested.

• 12.  Assist all departments in servicing the guests during high volume periods.

• 13.  Takes responsibility in the absence of the Front office manager.

• 14.  Any other duties as assigned by your manager.

About The Role

Requirements

A minimum of 2 years experience in similar role in Hotel is essential. 

Experience with HotSoft or Similar systems

Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort

• Very competitive hourly wage

• PRSA pension scheme

• Career progression opportunities across the Windward group

• Employee Assistance Programme

• Digital Wellness Programme

• Complimentary, high quality meals on duty including breakfast, lunch & dinner

• Complimentary barista-style coffee

• Discounted room & dining rates in Windward properties for you as well as friends and family

• Refer-a-friend scheme

• Training and development opportunities dedicated to your development

• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days

About Windward Management

Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as a Receptionist

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Desired Criteria

Required Criteria

Closing DateTuesday 25th March, 2025