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Guest Experience Leader

2 weeks ago

Galway, Galway, Ireland Tifco Group Full time

We are seeking a charismatic Guest Experience Leader to join our team at the Tifco Group. In this critical role, you will drive revenue growth through exceptional guest experiences and foster lasting relationships with our clients.

Job Overview:

The Guest Experience Leader role involves developing and delivering exceptional guest experiences that drive revenue growth and client loyalty. The ideal candidate will possess excellent communication skills, a strong sales focus, and the ability to build lasting relationships with clients.

Key Responsibilities:
  1. Guest Experience Delivery:
    1. Develop and deliver exceptional guest experiences that meet or exceed client expectations.
    2. Foster strong relationships with clients to drive repeat business and positive word-of-mouth.
  2. Sales Strategy Development:
    1. Develop and implement sales strategies to increase revenue from events and guest stays.
    2. Cultivate strong relationships with clients and drive profitable business growth.
  3. Brand Standards & Compliance:
    1. Ensure all event executions align with the hotel's brand standards and quality expectations.
    2. Stay up-to-date with industry trends and regulatory requirements to maintain compliance.
    Required Skills and Qualifications:
    1. 2-3 years experience in a similar role.
    2. Excellent communication and interpersonal skills.
    3. Able to develop and manage strategy and plans.
    4. Strong organizational and time management skills.
    5. In-depth knowledge of event technology, contract management, and legal requirements.