Customer Growth Manager

3 days ago


Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

We are seeking a talented individual to join our team as a Customer Growth Manager. In this role, you will be responsible for driving customer success and growth through strategic partnerships and relationship-building.

About the Role:

This is an exciting opportunity to join our team as a Customer Growth Manager. In this role, you will work closely with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes.

You will partner with Account Executives to secure retention and growth of your portfolio through upsell and cross-sell motions. Additionally, you will be responsible for driving quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals.

Responsibilities:
  • Partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes.
  • Partner with Account Executives to secure retention and growth of your portfolio through upsell and cross-sell motions.
  • Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals.
  • Work successfully with a wide variety of cross-functional internal partners.
Requirements:
  • 3+ years of relevant work experience in B2B SaaS in a Customer Success, Account Management or Account Executive role.
  • Experience prioritizing and managing a book of business and being accountable for quarterly metrics.
  • Demonstrated background in developing and managing relationships and renewing contracts.
  • Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.


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