Front Desk Ambassador

1 week ago

Cork, Cork, Ireland beBeeReceptionist Full time €35,000 - €45,000

Delivering exceptional customer experiences is at the heart of every successful hospitality establishment. As a Hotel Receptionist, you will be an integral part of our Front Office Team, ensuring that every guest feels welcome and valued throughout their stay.

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Main Responsibilities:

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  • We are looking for someone to assist with checking in and out guests on arrival and departure, as well as dealing with enquiries via telephone and email;
  • Process reservations, cancellations and modifications promptly while promoting upselling and general sales within the department to ensure maximum revenue is generated.
  • Ensure all daily reports are completed before the agreed time.
  • Liaise with Senior Management with regard to guest queries or issues.
  • Assist guests with transport & luggage in a courteous and professional manner.
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The Montenotte offers a range of employee benefits, including world-class facilities and amenities designed to support the well-being of our team members:

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  • World-class changing facilities and stylish employee restaurant Croi
  • Bespoke uniforms for all guest-facing employees
  • Group discount HSF Health Plan
  • Learning & development opportunities
  • Career guidance & coaching
  • Culinary apprenticeships
  • Trainee management development programmes
  • Internships & work placement opportunities
  • Graduate development programmes
  • Employee wellness programmes
  • Trained mental health first aiders & an employee assistance programme
  • A free meal in our employee restaurant Croi while on duty
  • Free use of the Motion Health Club with facilities including weekly employee exercise classes, personal training & fitness assessments, and discounts on food & spa treatments
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You will have the opportunity to participate in sustainability and health & safety initiatives, engage with local community events, and contribute to our charity partner Pieta.

">Our Ideal Candidate">

We are seeking a highly motivated and detail-oriented individual who shares our commitment to delivering exceptional customer experiences and upholding our core values:

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  • PASSION: A genuine enthusiasm for delivering outstanding service and creating memorable experiences for our guests
  • AMBITION: A drive to continuously improve and exceed expectations in all aspects of your role
  • INTEGRITY: A strong sense of honesty and transparency in all interactions with guests and colleagues alike
  • COURAGE: The confidence to take initiative, challenge yourself, and push boundaries to achieve excellence
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If you are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity

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