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Customer Service Director
1 week ago
Employmint is seeking a talented Operations Manager to lead our operations team and drive customer satisfaction across multiple sectors including engineering, construction and agriculture.
The successful candidate will have a proven track record in team leadership, customer service, and operational excellence in a fast-paced environment.
Job Description:
- Lead and manage the operations team to deliver exceptional customer service and efficient workflow.
- Work closely with cross-functional teams to ensure seamless coordination and service delivery.
- Develop and implement operational policies and procedures to streamline workflows.
- Monitor and address inefficiencies, driving process improvements and increasing productivity.
- Collaborate with sales and account management teams to align operations with customer needs.
- Ensure compliance with health, safety, and quality regulations in all activities company wide.
- Track key performance indicators (KPIs) and provide reports on operational efficiency and customer service metrics.
What We Offer:
- A competitive salary of €60,000 - €70,000 + Annual Bonus.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
