Business Process Improvement Expert

4 days ago


Dublin, Dublin City, Ireland CPL Full time

We are seeking a highly skilled Business Process Improvement Expert to join our team. As a key member of our operations team, you will be responsible for identifying areas for improvement and implementing changes to drive quality and operational excellence.

About Covalen:

We are a leading provider of business process outsourcing solutions, working with some of the world's largest and most forward-thinking companies. Our tailored approach ensures that our clients achieve consistent high performance and meet their strategic objectives.

Job Overview:

The Business Process Improvement Expert will be responsible for analyzing our operations and identifying areas for improvement. This involves collecting and analyzing data, developing and implementing improvement plans, and collaborating with stakeholders to drive change.

Key Responsibilities:
  • Analyze our operations to identify areas for improvement
  • Develop and implement improvement plans to drive quality and operational excellence
  • Collaborate with stakeholders to ensure successful implementation of improvements
  • Maintain accurate records of improvements and their impact
Requirements:

To be successful in this role, you will require:

  • Bachelor's degree
  • Content moderation, Trust & Safety, and/or Content Quality Assurance related experience in the Social Media industry
  • Proficiency in English (C1 or above) and the specific language advertised (C1 or above)
  • In-depth contact with local culture and social news
  • Proficiency in Excel and ability to form analysis and create reports with both qualitative and quantitative perspectives
What We Offer:

As a valued member of our team, you will enjoy:

  • Health Insurance
  • 25 days Annual Leave
  • Free meals/snacks onsite
  • Extensive Training & Development
  • Access to Covalen's Wellness Programs
  • Tax Saver Travel Card
  • Bike to work scheme
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