US Culture Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeUsability Full time €40,000 - €60,000
CKC Operator Job

We are looking for a highly skilled CKC Operator to join our team.


Job Description:

The CKC Operator will be responsible for verifying and reviewing information as per policy and guidelines. This includes following all compliance and security measures relating to client data, taking action on process changes and updates, handling the same with proper research, and adhering to process quality metrics and striving to exceed monthly/annual quality & productivity targets.


Responsibilities:
  • Verify and review information as per policy and guidelines.
  • Follow all compliance and security measures relating to client data.
  • Take action on process changes and updates and handle the same with proper research.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Adhere to process norms and structure.
  • Gather information via outbound calls to businesses within specific country locations.
  • Work with high degree of accuracy.
  • Multitask while ensuring quality.
  • Support users by reviewing / summarizing / completing various types of requests.
  • Work with great attention to detail / content review.
  • Work in rapidly changing environment.
  • Provide insights into cultural nuances relating to US market in order to improve product / services.
  • Work closely with client eng department to develop new use cases.
  • Identify trends / anomalies specific to US market sharing insights and analysis.
  • Act as POC to client for US market specific cultural nuances.
  • Act as country knowledge consultant for client on US market related workflows.
  • Manage quality process, end to end, rating tasks related to US market.
  • Provide QC and captain's log support for US specific tasks.
  • Work with trolicy department to develop policy for new US use cases.
  • Utilize MS Excel to analyze and interpret data for content operations.
  • Implement Generative AI technologies to enhance content creation and management processes.
  • Apply voice technologies like STT and TTS to improve user interaction and content accessibility.

Required Skills and Qualifications:
  • Excellent communication skills and fluency in US English.
  • Customer service experience in US market.
  • Excellent attendance record
  • Excellent timekeeping
  • Ability to work rotating shift patterns over 7 days
  • Ability to handle multiple tasks simultaneously
  • Exhibit excellent analytical and problem-solving skills.
  • Display strong communication and collaboration abilities.
  • Be detail-oriented with focus on delivering high-quality work.
  • Have ability to adapt to new technologies and tools quickly.
  • Show proactive approach to learning and professional development.
  • Sense of ownership and pride in your performance and its impact on team.
  • Experience in data analysis and reports (not mandatory)
  • Strong Team player

Benefits:

This is a challenging and rewarding role that offers opportunities for growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional results, we encourage you to apply.


Others:

Please note that this job description may be subject to change based on business needs.

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