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Linux Engineer

7 days ago


Dublin, Dublin City, Ireland Amazon Full time

Job Summary

We are seeking a Linux Engineer - Customer Support to join our team at Amazon. This role involves providing technical support to customers using various Linux services, including EC2 Core/Linux, Elastic Block Store (EBS), and ElastiCache.

Key Responsibilities:

  • Solve customer cases through telephone, email, and web/live chat contact channels.
  • Apply advanced troubleshooting techniques to provide tailored solutions and work with customers to identify the root cause of an issue.
  • Drive initiatives that improve support-related processes and enhance our customers' experience.
  • Provide feedback to internal AWS teams on how to improve our services.

Requirements

  • 1+ years of experience in a technical role, such as software development or technical support.
  • Knowledge or experience with Linux systems administration and troubleshooting.
  • Experience with cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).

About Us

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. We operate on a follow-the-sun model and assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.