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Managed Services Delivery Expert

2 weeks ago

Dublin, Dublin City, Ireland E-Frontiers Full time
Managed Services Delivery Expert

E-Frontiers is seeking a Managed Services Delivery Expert to join our team. In this role, you will be responsible for delivering high-quality managed services to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

Key Responsibilities:

  • Provide exceptional technical support to clients via multiple mediums.
  • Collaborate with project teams to identify and resolve technical issues.
  • Develop and implement service level agreements (SLAs) to meet client expectations.
  • Conduct regular health checks on client systems to identify potential issues.
  • Recommend upgrades and improvements to client infrastructure.

Requirements:

  • At least 3 years of experience in managed services delivery.
  • Industry-recognized certifications in ITIL, such as ITIL Foundation Certificate in Service Management.
  • Proven track record of delivering high-quality managed services to clients.
  • In-depth knowledge of IT service management best practices.
  • Excellent communication and customer service skills.