IT Technical Support Specialist

6 hours ago


Dublin, Dublin City, Ireland beBeeTechnical Full time €30,000 - €50,000

Job Title: IT Technical Support Specialist

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We are seeking a highly motivated and detail-oriented IT technical support specialist to join our dynamic IT team. This entry-level role provides first-line technical support to end-users, resolves basic IT issues, and escalates complex problems to specialized teams.

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Key Responsibilities:

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  • Provide first-line technical support via phone, email, or in person for hardware, software, and network issues.">
  • Troubleshoot and resolve basic IT problems, including desktop, laptop, printer, and peripheral malfunctions.">
  • Assist users with software installations, account setups, and password resets.">
  • Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation.">
  • Escalate unresolved issues to Level 2 or specialized teams with detailed documentation.">
  • Maintain and update IT knowledge base articles and self-service wikis for common issues.">
  • Perform routine maintenance tasks, such as software updates and system backups.">
  • Assist with onboarding new employees, including setting up workstations and accounts.">
  • Adhere to company IT policies, procedures, and security protocols.">
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Requirements:

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A high school diploma or equivalent is required; an Associate's degree in IT, Computer Science, or related field is preferred. The ideal candidate has 0-2 years of experience in IT or related fields, with a strong understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.

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Benefits:

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This full-time position offers opportunities for growth and professional development in a collaborative team environment.

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About Us:

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We strive to revolutionize digital interaction and create a platform that connects people, fosters idea sharing, and encourages meaningful conversations.

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