Technical Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeIT Full time €60,000 - €80,000
Job Title: IT Support Specialist

Serve as the primary point of contact for IT incidents, service requests, and technical queries via phone, email, and ticketing system.

Key Responsibilities include providing second-to third-line support for hardware, software, operating systems, and applications. Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripheral equipment.

  • Support secure access to core banking systems, trading platforms, and other financial applications.
  • Perform user account management in Active Directory, Exchange, and other enterprise systems.
  • Evaluate and escalate unresolved issues according to SLA guidelines.

Maintain accurate records of all support requests, solutions, and escalation actions. Assist with software installations, updates, and patch management. Ensure adherence to IT security and compliance standards.

Requirements:

Required Skills and Qualifications
  • 5-7 years of experience in an IT Service Desk or IT Support role (preferably in a financial services environment).
  • Strong knowledge of Azure, Microsoft Windows OS, Office 365, and Active Directory.
  • Familiarity with ITIL principles and service management tools.
  • Experience troubleshooting hardware, software, and networking issues.
  • Understanding of security best practices in a regulated industry.
  • Excellent communication, problem-solving, and customer service skills.
  • Bachelor's degree in Computer Science or related field.
Personal Attributes
  • Reliable and good communications skills.
  • Highly organized, with the ability to manage multiple priorities.
  • Proactive in identifying and resolving potential issues before they escalate.
  • Team-oriented with a commitment to collaboration and knowledge sharing.

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