Technology Support Specialist

2 days ago

Longford, Ireland beBeeDesktop Full time €35,000 - €55,000
IT Support Technician

Job Title: IT Desktop Support Technician (Backfill/Secondary Support)

Job Type & Location: Onsite || Longford, Ireland

Job Summary:

This is a unique opportunity for an experienced IT Support Technician to join our organization and provide exceptional technical support to our clients.

We are seeking a highly skilled individual with a strong background in IT infrastructure field support, including troubleshooting hardware, software, and OS issues. The ideal candidate will have excellent communication skills, be able to work under deadlines, and take ownership of tasks.

  • Provide timely and effective technical support to clients via phone, email, or on-site visits.

Responsibilities:

Technical Skills

Provide expert-level support for desktops, laptops, printers, scanners, and other peripherals. Troubleshoot network and system issues using deductive reasoning and end-user cabling knowledge. Ensure compliance with hardware warranty and security requirements.

  • Minimum 3 years of experience providing IT Infrastructure field support.


• Experience in installing, troubleshooting, and fixing desktops, printers, laptops, and peripherals, as well as desktop applications.

  • Basic knowledge of enterprise LAN and WAN setups.
  • Ability to perform hands-on support under instruction at sites.
  • Ability to lift/move equipment up to 50 lbs.
  • Expertise in desk-side support and PC break/fix, including basic administration of Windows, Mac, or Linux OS (preferred).
  • Knowledge of TCP/IP, DNS, DHCP, VPN, and RDP.


• Experience in call analysis, preventive actions, and problem management.


• Excellent communication skills with clients and management.

  • Ability to work under deadlines, take ownership, and work with urgency.
  • Preferably an Associate Degree in Electronics and CompTIA A+ Certification.


• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) are a plus.


• Experience with ticketing tools like ServiceNow or Remedy.

Non-Technical Skills

  • Good customer management skills.
  • Strong oral and written communication abilities.
  • Ability to interact and work with customers at various levels.
  • Driven, results-oriented, and passionate about the work.


• Ability to work independently or in a team.


• Capable of completing tasks with minimal supervision.


• Flexible availability for work schedules.

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