Senior Quality Assurance Specialist

This is a challenging and rewarding role where you will play a key part in ensuring that products meet the highest quality standards.

You will work closely with buying teams, suppliers and stakeholders to maintain best practice and ensure that products meet customer expectations.

• Product Development and Assessment
  • You will build capability to assess commercial quality and testing requirements.
  • Assist with product development and adhere to our 'Best Practice' sample process flow.
  • Investigate Gold Seal rejections and communicate quality issues to buying teams and suppliers.
  • Build competitor awareness to enable quality, fit and performance benchmarking of Primark versus key competitors.
  • Work with Compliance team to ensure Quality Standards are in line with industry standards.
  • Demonstrate understanding of legal/product/retail requirements for labelling.
  • Identify potential fit, fabric or component quality issues.
  • Manage reporting of testing submissions by supplier/product area/product type.
  • Compile tech packs and score card analysis as part of delivery of key line programme.
  • Investigate and support resolution of quality issues in a timely manner with clear solutions and communication.
  • Monitor Returns Report to identify high returning styles/products, highlighting risk to Product Technologists and develop CAP to resolve and improve future deliveries.
  • Learn to identify risk suppliers/product for Pre-shipment and CFS inspection.
  • Evaluate risk and make commercial recommendations on quality priorities in volume environment.
  • Investigate customer feedback/customer complaints/product issues and record on quality incident log.
  • Supplier Engagement
    • You will communicate with suppliers on technical development of product.
    • Highlight risk areas from testing submissions and, with support of Product Technologist, work on improvement plan.
    • Assist Suppliers on technical queries concerning product development.
    • Assist with regular updates to supply base on Primark quality standards.
    • Gain understanding of ethical team's factory audit process and compliance to understand supplier performance.
  Communication and Influence
  • You will communicate and interact clearly and concisely to ensure information is understood by buying teams, retail and external contacts.
  • Demonstrate effective communication skills tailored to audience and objectives; provide feedback and respond to others in a professional, courteous and respectful manner.
  • Support Product Technologist to deliver training and engagement with Buying teams and Suppliers to improve sampling hit rate.
  • Identify and gather relevant information to solve problems and make informed decisions relating to quality standards.
  • Makes decisions independently within parameters and understands when to seek guidance; collaborate with impacted stakeholders (Buyers, Suppliers and Peers).
  • Attend Buying & Merchandising department meetings representing Quality Assurance.
  Working With Others
  • You will work effectively with others to deliver common goals; readily offer support.
  • Respect ideas and contributions of others and readily take opportunities to learn and seek out stretching opportunities to support own development.
  • Demonstrate self-awareness and understanding of own skills, abilities and development areas.
  • Prioritise and manage own activities in a structured, independent and timely way; keep others informed and obtain additional information when required.
  • Understand business need for flexibility and modify behaviour accordingly; exhibit a positive, determined and results-driven attitude.
  • Contribute to and support delivery and content of Primark Quality Academy training courses.
  • Support training in best practice for sample approval to QA, buying teams and suppliers.
  • Support regular updates to buying teams and suppliers regarding new sections within QA manual.

We promote equal employment opportunity and strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Product Management and Marketing