Business Operations Support Specialist
4 days ago
Covalen is a pioneering BPO service provider, collaborating with organizations worldwide for over 25 years. We offer tailored solutions that forge powerful partnerships, helping clients achieve their unique goals.
We have built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Job DescriptionAs a Business Operations Support Specialist, you will be responsible for assisting our client's community and resolving inquiries empathetically, accurately, and on time.
You will become knowledgeable about client products and community standards, making well-balanced decisions and being an effective advocate for our community.
- Display strong interpersonal skills, verbal and written communication skills, and empathy.
- Investigate and resolve issues reported on client's platform.
- Respond to user inquiries with high quality, speed, empathy, and accuracy.
The ideal candidate will have strong personal resilience, adaptability, and problem-solving skills, with the ability to work effectively as part of a team.
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