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Support Operations Specialist

2 weeks ago

Dublin, Dublin City, Ireland Boundlessfellows Full time

Become part of our team as a Support Operations Specialist at Squarespace, where you will be responsible for providing top-notch support to our customers. As a specialist, you will play a crucial role in ensuring that our customers receive excellent service and assistance whenever they need it.

Your Key Responsibilities
  • You will respond to customer inquiries via live chats and emails, addressing their questions and concerns in a timely manner
  • You will also troubleshoot and guide customers through issues with their Squarespace account or other transactional inquiries
  • Additionally, you will be expected to meet targets across Quality, Productivity, and Customer Satisfaction in email and live chat support
About Squarespace

Squarespace is a design-driven platform that helps entrepreneurs build brands and businesses online. Our suite of products includes websites, domains, ecommerce, and marketing tools, making us a one-stop-shop for all your online needs.