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End-User Computing Specialist

1 week ago

Dublin, Dublin City, Ireland Eolas Recruitment Full time

About the Position

Eolas Recruitment is seeking a seasoned Service Desk Manager to manage our IT support team and ensure the delivery of high-quality end-user services.

The ideal candidate will have a strong background in IT service management, with experience in implementing efficient EUC processes and managing IT support teams.

Main Responsibilities:

  1. Lead and mentor a team of technical experts, focusing on helpdesk, deskside support, and information security compliance tasks.
  2. Ensure the smooth operation of end-user systems and services, overseeing the management of IT support for end users and maintaining high user satisfaction.
  3. Manage the lifecycle of end-user devices, including procurement, deployment, patching, upgrades, and obsolescence planning.
  4. Maintain adherence to security and compliance standards, collaborating with external providers to deliver efficient EUC solutions and services.

Ideal Candidate Profile

  • Technical Expertise: Proficient in managing and supporting end-user devices, software, and collaboration tools in a corporate environment.
  • Customer-Focused: A strong commitment to providing excellent user experiences and solving problems with a proactive approach.
  • ITSM and ITIL Experience: Familiarity with ITIL frameworks, ITSM tools, and service desk operations.

Qualifications

  1. A third-level degree in IT, computer science, or a related field.
  2. At least 3 years of experience managing end-user computing environments or IT support teams.
  3. Strong knowledge of endpoint management tools and enterprise collaboration platforms.
  4. Familiarity with ITIL processes and ITSM tools.
  5. Excellent troubleshooting, analytical, and problem-solving skills.