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Customer Service Ambassador

3 weeks ago

Dublin, Dublin City, Ireland beBeeHospitality Full time €34,422 - €45,634
Job Title:

Guest Experience Coordinator

Job Description:

Our team is seeking a skilled Guest Experience Coordinator to create unforgettable experiences for our guests. This role involves managing the needs of VIP guests, meeting and greeting guests in the lobby area, and serving as the main point of contact for VIP guests.

As a key member of our team, you will be responsible for ensuring that hotel departments are fully briefed on VIP guest requirements, seeking verbal feedback from customers, and responding to all guest queries in a timely and efficient manner.

Additionally, you will manage and resolve guest or customer complaints promptly, demonstrating exceptional customer service skills and a commitment to delivering a high level of service.

Required Skills and Qualifications:
  • Previous managerial experience in a customer service function
  • An ability to listen and respond to demanding guest needs
  • Excellent leadership, interpersonal, and communication skills
  • Accountability and resilience
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure and flexibility to respond to varying work situations
Benefits:
  • Discounted hotel nights and food and beverage discounts
  • Team Member Referral Program
  • High street discounts with Perks at Work
  • Competitive annual leave package
  • Discounted dental and health cover
  • Free parking and accommodation options
What We Offer:

We believe every job makes the stay magical. Behind every job, there's an extraordinary person working to make each stay unforgettable. Our team is dedicated to providing exceptional customer service and creating a culture of inclusiveness and positivity.