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Front Office Director

3 weeks ago

County Leitrim, Ireland beBeeLeadership Full time €40,000 - €60,000
Executive Front Office Professional

Experience a unique opportunity to excel as an Executive Front Office Professional in a luxurious 4-star hotel environment.

This esteemed role involves leading a dedicated team to deliver exceptional guest experiences, while enjoying excellent benefits and career progression opportunities.

Key Responsibilities:

  • Oversee daily front desk operations including check-in/check-out, reservations, and guest queries with impeccable organisational skills and attention to detail.
  • Lead, support, and train front desk staff to maintain high service standards, inspiring and motivating them to achieve excellence.
  • Handle guest complaints and resolve issues promptly, ensuring complete satisfaction and maintaining a positive reputation for the hotel.
  • Collaborate seamlessly with other hotel departments to ensure smooth operations and achieve mutual goals.
  • Prepare weekly rosters for the Front Office team, streamlining processes and promoting efficiency.
  • Work closely with the Accommodation department to manage room inventory, maximise occupancy, and drive revenue growth.
  • Monitor Front Office systems and equipment, reporting any issues promptly to prevent downtime and ensure seamless service delivery.

Requirements:

  • A proven track record of experience in hotel front office operations, preferably in a managerial or supervisory role.
  • Strong leadership and communication skills to inspire and motivate a team, driving success and excellence.
  • Excellent organisational skills, with a keen eye for detail and a passion for delivering exceptional results.
  • A guest-focused mindset, with a deep understanding of the importance of providing exceptional service and creating unforgettable guest experiences.
  • Proficiency in hotel management software and Microsoft Office, with the ability to learn new systems quickly.
  • A valid work permit and relevant documentation, ensuring compliance with all applicable laws and regulations.

Benefits:

  • Competitive salary package, reflecting your value and contributions to the hotel's success.
  • Free car parking, enhancing your work-life balance and reducing stress.
  • Opportunities for career progression and professional training, helping you grow and develop as a leader.
  • Generous employee discounts and perks, enabling you to enjoy the hotel's amenities and services at a preferential rate.
  • Recognition and rewards programme, celebrating your achievements and milestones.
  • Employee referral scheme, incentivising you to recommend talented colleagues and friends.
  • Social team events, fostering a sense of community and camaraderie among team members.
  • Meals on duty, providing nourishment and refreshment during busy periods.

If you are a motivated hospitality professional seeking a challenging and rewarding opportunity, we invite you to apply for this esteemed role.