Front Office Customer Service Manager

1 week ago

County Dublin, Ireland beBeeCustomer Full time €40,000 - €55,000

The Sandymount Hotel is currently seeking a customer-focused Front Office Supervisor to join our team in reception. This role involves supervising the front office team, ensuring a friendly and professional guest experience.

Key responsibilities include:

  • Supervise front office staff to deliver exceptional customer service
  • Oversee check-in and check-out procedures efficiently
  • Manage switchboard and telephone operations professionally
  • Handle reservations and special requests accurately
  • Ensure billing and financial transactions meet hotel standards

To be successful in this role, you will require:

  • 1-year minimum experience in the hotel industry
  • Flexibility to work mornings, evenings and weekends as required
  • Excellent communication and interpersonal skills
  • Ability to work equally well in a team environment and on your own initiative

In return for your hard work, you can expect:

  • A competitive salary
  • Complimentary meals when on duty
  • Voluntary contributory pension scheme
  • Complimentary parking while on duty
  • Complimentary provision of uniforms
  • Welfare program
  • Weekly staff lottery
  • Complimentary use of hotel fitness room
  • Family & friends discount rates
  • Employee monthly and annual awards
  • Employee referral incentive scheme
  • Active employee social events club
  • Employee training and development programs
  • Shifts and flexible hours
  • Tax subsidised commuter tickets and bike to work scheme

If you are a motivated and organized individual with excellent communication skills, we would love to hear from you

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